We’re currently experiencing a large volume of calls at the moment, so it is taking us a little longer than usual to get to speak with you.
Wait times to speak with our customer service team are currently around 1 hour. We appreciate this may be frustrating, but our colleagues are working really hard to help as many of you as possible.
You can do most things in the Mobile App
The Virgin Money Credit Card app is the easiest way to stay in control of your credit card. You have access to many features right at your fingertips
Manage balance and money transfers
• Transfer a balance or move money into your bank account. (Balance transfer guide, Money transfer guide)
Manage your card
• Simply and securely view your PIN, report your card lost or stolen, order a replacement card and temporarily freeze your card.
Manage your payments
• Set up and manage your Direct Debit, and make a debit card payment.
Download your statements
• Easily view and download your statements. Here you can find your requested payment, payment due date and info about offer/expiry dates/fees.
If you’re looking to make a change to your account, we’ve got online forms that can do that for you, and it’s quicker than calling.
Payments
Card & PIN
Account preferences
Close account
Why not check out our Help pages as well and take a lot at some of our Frequently Asked Questions.
Make sure to keep checking back here as we’ll keep you updated on our call wait times. Thank you for your patience and understanding.