If your card’s been lost or stolen, it’s important to make sure it can’t be used by someone else.
Freezing your card means temporarily stopping your card being used for:
• store payments or cash machine withdrawals
• online payments
• making balance or money transfers
Some payments won’t be affected by freezing your card such as:
• Regular payments taken automatically, such as subscriptions
• Payments going into your card, like a monthly Direct Debit or a refund
See how to freeze your card here. (You can unfreeze your card instantly, at any time.)