Don't worry, it's quick and easy for you to tell us you've lost your Virgin Money Credit Card and request a replacement. There is no need to call us, the quickest and easiest way is in our mobile app.
How to report your card lost and request a replacement in the app:
• Tap the card image at the top of the screen
• Select "Report card lost or stolen"
• Select the option "I've lost my card"
If you think you might've misplaced your card select the option "I'll freeze for now" and this will freeze your card to stop transactions being carried out while you look for it. You can unfreeze your card instantly, at any time.
If you're sure it's lost select "I’m sure it's lost" and follow the instructions on screen to check your transactions to make sure you recognise them.
• If you don't recognise the transactions you'll be directed to give us a call from the app
• If you're happy the transactions are genuine, you'll need to confirm your address.
• If your address is incorrect, you'll be asked to contact us via the app
• If your address is correct, tap to confirm and you'll see "it's on its way" your card will arrive in 7-10 working days, the app will be updated with your new card details within 24 hours.
Don't have our app?
Please contact us so we can freeze your card and arrange to send you a replacement.