Don't worry, it's quick and easy for you to request a replacement card if your existing one is damaged. If it's split or the chip has stopped working, the quickest and easiest way to do this is in our mobile app:
How to report a card damaged and request a replacement in the app:
- Tap the card image at the top of the screen
- Select "Replace damaged card"
- You'll need to confirm your address.
- If your address is incorrect, you'll be asked to contact us via the app
- If your address is correct, tap to confirm and you'll see "it's on its way" your card will arrive in 7-10 working days.
You can continue to use your old card until your new card arrives. When your replacement card arrives, your PIN will remain the same, you'll need to activate your card via the app.
Don't have our app?
You can complete our online form. You'll need the last four digits of your card when you complete the form.
If you don’t have your card, and you're confident that it hasn’t been lost or stolen, there are a number of other ways you can find the last four digits of your card number:
If you're the main cardholder, check:
- Below the card image on the main screen in the Virgin Money Credit Card app
- The front page of your statement
- If you don’t receive a statement in the post and you can’t access the app, you can find the last four digits of your card at the top of the statement reminder email that we send every month, just above the Virgin Money logo.
If you're an additional cardholder and you've used your card recently:
- Ask the main cardholder to check their statement. Your card number will be shown on the transaction summary page of the statement if you have used your card recently.
If you’ve not used your card for a period of time, and you don’t know the last four digits, please contact us for a replacement.
To select the links, please double click or hold down the underlined text, then follow the instructions.
Don't have our app or have access to online?
Please contact us so we can order a replacement card.