You can cancel a Direct Debit here. Please allow up to 5 working days for the cancellation to take effect. Alternatively you can contact us.
If your Direct Debit is due within 5 days please contact us. The Direct Debit process is likely to have started, which means we have probably already requested the funds from your Bank. If you cancel a Direct Debit due within 5 days at your bank, we will no longer have permission to take the funds. The Direct Debit request will be returned unpaid and you may incur a returned item fee. To avoid this, ensure you make a payment for at least the minimum amount requested on your statement and tell us that you have cancelled the Direct Debit.
Important - if you cancel your Direct Debit at your bank and you don't inform us, we will still attempt to claim the funds. If your Direct Debit is returned unpaid and or you fail to make the minimum payment required you may incur a late and / or a returned payment fee.