If your claim relates to travel, a holiday and/or an event that has been cancelled due to Coronavirus -
Firstly, you should contact the company you booked through. This is the fastest way to understand what to do next and what you’re entitled to. It's also important to check the terms and conditions of your booking, as well as the cover on your travel insurance.
Make sure you allow enough time for the company to send you a refund. We suggest you allow at least 30 days.
Don't forget to check your account too as some companies may process your refund automatically.
If the date of your travel or event has passed and you haven’t heard back from the company, we may be able to help you recover some, or all of your money, please contact us.
If you need help with a refund or claim for goods or services not related to travel, holidays or events cancelled due to the Coronavirus pandemic, you need to write to us at:
Virgin Money Credit Card address: PO Box 10234, Wigston, LE18 9FA
Virgin Atlantic Credit Card address: PO Box 10609, Wigston, LE18 9FA
Please include a covering letter with the following information:
- Your Virgin Money or Virgin Atlantic Credit Card number.
- Amount and date of the transaction or purchase.
- Name of the company and details of your purchase or transaction.
- Reason for your dispute and or refund request.
- You should also include any relevant documents (i.e. receipts or emails which confirm your transaction and any contact with the company you made the purchase through). We will keep you updated as we process your claim.