You won’t receive cashback if we can’t link the purchase to your card automatically. This can happen if you use another company to help make the payment – like when you add your card to their account and then pay using their account. Or if you connect your card to another provider and then spend using the card they give you. In order to make sure you receive cashback, it's best to use your Virgin Money or Virgin Atlantic Credit Card directly or to pay using your card in Apple Pay.
Also, some offers require you to spend a certain amount, so if you return a product or service to a retailer and receive a refund which means you’ve spent less than that amount, you won’t usually earn any cashback.